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16AI / Culture

Trust is part of the tool

A Waterloo study asks what makes people comfortable enough to use AI.

Reported by Mary Wells, Faculty of Engineering

The case for AI people really trust
AIThe case for AI people really trustPhoto: University of Waterloo / original source page

Researchers examined the conditions that help people trust AI systems rather than simply tolerate them.

Trust is not a switch. It is built through clear choices, honest limits and the feeling that someone has thought about the person on the other side of the interface.

Sources 1
  1. Original reporting · uwaterloo.ca
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This story is from the August 2026 issue of Alumni Digest · Waterloo. It's free, monthly and independent.

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